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Case Study: Elevator Up
For the past 15 years, Elevator Up has been partnering with businesses to co-create digital products. They specialize in websites, apps & mobile experiences.
In order to ensure lasting improvements, we kickstarted the engagement with a research phase. We started by first analyzing all previous exit interviews and then jumping into current employee 1:1 interviews. This deep dive allowed us to understand the entire team’s perspective, both past and current; what was working and what needed to be improved.
Next, the data we collected was synthesized into core areas for improvement in which we presented suggested solutions. We worked closely with the founder/CEO and leadership to improve overall culture and team relationships.
It became clear that increasing transparency and improving communication throughout the organization would significantly help culture. To address this, we conducted an open discussion with the team, implemented recurring 1-on-1’s, and fostered an open environment where employees could voice their concerns.
In order for the hiring process to run like a well-oiled machine, we implemented a more efficient way to screen candidates and standardized the interview phases across all departments.
In the past, EU had struggled with bringing on team members who interviewed well but in the end were not a good fit in terms of skill. We implemented more in depth screening questions as well as a role-specific skills test for the following roles in which they were hiring for: Operations Manager, Designer, Front-end Dev, Product Manager.
Our biggest achievement was hiring a stellar Operations Manager to take the reins on the major initiatives we’d identified and empowered leadership to step back from the day to day.
ElevatorUp was focused on delivering the highest quality work to their clients and as a result, lacked some necessary processes internally to scale at their desired pace. We helped create and document overall procedures and systems to streamline the day-to-day running of the company. Together with their team, we performed a download of information and documented the workflows into repeatable systems for future team members.
By far the process that made the greatest impact was the refinement and documentation of the hiring process. Having this in place resulted in the following:
Systemization of the hiring process that resulted in an increased number of highly qualified candidates to be interviewed.
Implementation of new, key phases into the hiring process.
Improved company reputation through the assurance that all candidates were communicated with, even ones who didn’t make the cut.
The ability to move quickly; a small hiring team of two people were able to hire 4 key roles within a short time-frame.
