for Agencies
& Service Businesses
If your company's knowledge lives in your head, scattered docs, or buried Slack threads, this guide is for you. Learn how to document your processes so you can save time, reduce risk, and scale with confidence.
Why create an operations manual?
Because your business shouldn't depend on what's in your head.
An operations manual isn’t just documentation.
It’s your agency’s foundation for calm, clarity, and growth.
Why it matters
An operations manual isn’t just documentation.
It’s your agency’s foundation for calm, clarity, and growth.
What’s inside the guide
Everything you need to start documenting with confidence.
Built by an Agency Ops Pro
Created by Melanie Chandruang, a seasoned operations leader who's helped dozens of agencies build smarter systems and get their weekends back.
Melanie is one of the best agency operations leaders I've worked with. She rolled out a complex, org-wide system in record time — and made it fun.
— Matthew Lee, Former President, Motionstrand
