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Case Study:
Firefly Partners
Helping a mission-driven digital agency navigate leadership transition, preserve operational knowledge, and hire the right person to keep their systems thriving.
Duration
6 months
Service Type
Advisory Partnership
Team Size
15-person team
The goal
What Firefly Partners needed most.
A key operations transition risked disrupting workflows and losing vital institutional knowledge.
Areas of impact
Where WeConsult created the most change. We blend strategic planning with hands-on implementation to make sure every system we introduce actually sticks.
Keeping operations moving
Supporting a fast transition without losing momentum.
When Firefly’s longtime Director of Operations announced their departure, Melanie stepped in to absorb years of institutional knowledge and keep the agency running smoothly.
Firefly’s leadership was able to stay focused on client delivery while Melanie Ops ensured every operational detail continued seamlessly.
Creating clarity through process
Organizing information and reducing key-person risk.
With client work in full swing, Firefly needed better documentation and infrastructure to support growth.
WeConsult downloaded, organized, and documented all critical operational processes across finance, HR, and administration.
The result:
Finding and training the right fit
Hiring and empowering a new Business Operations Manager.
Once the foundation was set, the next step was finding the perfect person to carry it forward.
Melanie led the entire hiring process, from writing the job description to screening, interviewing, and onboarding.
Before & After
From uncertainty to stability during transition.
Before
Knowledge tied to one person
Disruption risk during change
Low process visibility
After
Documented operations
Seamless leadership handoff
Strong new manager onboarded
Client feedback
In their own words.
