Streamline your systems and make your business hum.
Want to increase your profits, draw top talent, and get your day-to-day systems in shape? You’ve come to the right place. Let’s get your business running like the well-oiled machine it was born to be.
Maybe you’ve heard someone say, “She is definitely going to challenge this idea; she’s an 8” or “He’s an INFP, so he will understand where you’re coming from and get it.” What’s this have to do with agency operations? Well, as service-based businesses, the entire company rests on the personality and skills of your amazing team members. Using a test to understand everyone’s personality types, teams can work more effectively, efficiently, and can set teams up to astonish their clients.
For the last decade my experience as an Operations Manager has taught me that a tool you loved 5 years ago might be outdated now! And it’s not just the tools that have changed. For those who have been involved in agency operations, you know how many moving pieces there are to track and manage. With everything that must be juggled as an agency evolves, it is crucial to find resources that help relieve the workload!
Glassdoor is a great place to get to read about people’s experience as an employee and talk about things that matter in the workplace. Things like their coworkers, processes in place, benefits and pay, their relationships with their manager, whether there’s a good work/life balance, and most importantly whether they approve of the CEO! Today we take a look at the underlying messages of negative company reviews, and how we can avoid these mishaps in our own agencies.
Did you know that 82% of small businesses that have failed cite cash flow as a major issue? 😟 We’ve seen businesses close their doors, or face some really hard decisions because of a lack of cash. Whether or not you are in this camp, we guarantee that having more cash on hand will open up more opportunities for your agency.
We’ve all seen the job descriptions of companies looking for those magical unicorn employees; those rare beasts who create masterful designs with ease, write code proficiently, are amazing at managing people, are best friends with the clients, can grow accounts, all while being incredibly organized.
Need a manager to help your teams do their best work? Hiring internally can save you the stress and costs of an extensive hiring process. But are there any hidden costs? Sometimes a superb employee doesn’t make a superb manager. Hiring the right manager can prevent turnover and protect your bottom line.
We’re often asked to recommend / implement tools to make business operations more efficient. Constantly chasing after the “best” tool can leave your team frustrated and can actually be a drain to your bottom line. While there isn’t a one-size-fits-all app, it is helpful to hear from others you trust in the industry as you choose which ops tools to use.
How did 2019 end for all of you? Did you have any unexpected changes in revenue or profitability? Nobody likes to see those numbers sink. I’ve seen agencies focus on their revenue and become obsessed with decline. But if you’re only looking at revenue and not profitability, you can miss the trees for the forest.
Are you an agency owner who is still handling the daily operations for your team? Does your organization have operations responsibilities spread over multiple people? It might be the right time to start looking for an operations manager! Join us as we take a look at how you can know when it’s the right time to bring on an ops person. Not sure what an operations manager would do? Don’t worry, we cover that, too!
To create a true partnership with your clients, you need to establish clear boundaries early and whenever necessary to keep the rules of engagement top of mind. Situations where clients push past unsaid expectations are completely preventable. So why not set yourself and your team up well from the start with clear rules at the kickoff?
