Implementation Support
Find what’s holding you back.
Fix what matters.
Hands-on operations support for growing agencies. Melanie comes in to assess how your agency really runs, highlight what’s getting in the way, and fix it with your team: building the systems and training the people who’ll keep them running.
“It’s incredibly difficult to jump in and become a Founder/CEO’s right hand person, and Melanie did it instantly.”
Aaron Schaap
Founder & CEO, Elevator Up
Trusted by founders and leaders at
Sound like you?
You can feel what’s broken.
You’re just not sure how to fix it.
01
“We’ll fix it once things slow down.”
Client work always wins, so internal improvements stay on the someday list.
02
“Wait, how do we do this again?”
Onboarding, handoffs, delivery: everyone does it a little differently, and it all breaks when someone leaves.
03
“We’ll figure it out as we go.”
Growing your leadership team, training someone to run ops, rethinking your services. It all happens eventually, just slowly and by trial and error: roll it out, roll it back, try again.
04
“Why are we paying for all these tools?”
Project management, time tracking, invoicing. They don’t talk to each other, and nobody uses them the same way.
If you nodded along, you’re not alone. And you don’t need months of research.
You need someone who knows how other agencies have solved the same problems, and can bring those best practices to your team.
Nearly 20 years in operations
Led ops at a design agency through its acquisition
Numerous agencies supported since founding WeConsult in 2018
A note from Melanie
Why I roll up my sleeves
Most founders can feel what’s broken. Figuring out how to fix it is another story: it can mean months of research, guesswork, and trial and error while client work keeps coming.
I bring an outside view of how other agencies operate and what actually works. I assess what’s really going on, highlight what matters most, and help your team fix it, then train the people who’ll keep it running.
That’s what Implementation Support is.
Do the math
COO-level judgment.
Without the COO price tag.
Most agencies under 50 people don’t need another full-time executive yet. They need an experienced operator who shows up consistently and knows exactly what good looks like.
Full-time COO
$175K+
per year, plus benefits and recruiting
3–6 months to hire and ramp up
One person’s playbook, built from scratch
A long-term bet on a single hire
Project consultant
$25K–75K
per project
A strategy deck in six weeks
Rarely stays to see the plan through
Generic frameworks, not agency-specific
The smarter first move
Implementation Support
$8k+
starting at, scoped after your consulting call
Assesses first, then fixes what matters most
Trains your team to own it going forward
Nearly 20 years of ops pattern recognition
How Implementation works
From bottleneck to
breathing room.
There’s no fixed timeline, because no two agencies are the same. But most engagements follow the same path.
Getting started
1
Clarity
I assess how your agency really runs
We pinpoint the few fixes that matter most
Then
2
Fixes
We fix them with your team, using proven best practices
Systems get documented so they actually stick
Over time
3
Ownership
Your team is trained to run what we built
Fewer fires and escalations landing on you
How we work together
Working sessions
Focused sessions with your team to design and roll out fixes
Ongoing guidance
Support as your team puts the fixes into practice
The playbook vault
Proven frameworks and templates, tailored to your agency
Training & handoff
Your team learns to own it, so it keeps working after I step back
Yours to keep
The playbook vault
Nearly 20 years of playbooks.
Day one.
You’re not paying for a blank whiteboard. Every engagement starts from Melanie’s battle-tested library, tailored to how your agency actually runs.
Agency KPI scorecard
Resourcing best practices
Client profitability tracker
Key workflow insights
Career ladders
Hiring playbook & interview kits
Proof, not promises
When it matters most,
Melanie steps in.
Implementation Support
Rapid growth had stretched leadership thin. Melanie rebuilt hiring and freed up the CEO.
She ran a culture audit, rebuilt the hiring process with clear stages and skill-based tests, and documented core workflows so growth could happen smoothly.
4 key roles
hired by a two-person team
12 months
of hands-on partnership
Good timing
When founders usually bring me in
It’s a good time to call me when…
You know something’s broken but aren’t sure how to fix it
You’re growing fast and your processes haven’t kept up
A key person just left and took the know-how with them
You’re rolling out a new tool and need it to actually stick
You want systems built with your team, not handed over in a deck
You’re reworking the hats people wear after bringing AI into your workflows
It’s probably not the right fit if…
You mainly want a thinking partner at the table (that’s Advisory)
You’re after a quick fix or a one-time audit
You’re not ready for your team to change how they work
You’d rather hand it all off than build it with your team
How it works
How engagements work
Every engagement starts with a $500 consulting call
Discovery
Step 1
Clarity comes first
A deep dive into your numbers, team, and workflows
The root causes of what’s slowing you down
A prioritized roadmap for the next 3–6 months
Tangible recommendations to streamline and scale
Implementation
Step 2
We build it together
Process design and workflow optimization
Tool setup and system integration
Reporting and performance tracking
Hiring, project management, and team coaching
Ongoing support when you need it
Once your foundation is strong, stay on in an Advisory capacity to keep the momentum going.
Start with a $500 consulting call
A focused working session on your biggest ops challenge. If we work together, the $500 is credited toward your engagement.
Only need a thinking partner? Explore Advisory →
Questions, answered
Still wondering if Implementation Support is right for you? Here’s what agency leaders usually ask first.
Ready to get the big things
finally done?
Start with a $500 consulting call. We’ll dig into where your agency is headed and what’s in the way, and you’ll leave with clear next steps either way. If we work together, the $500 is credited toward your engagement.
Limited implementation spots each quarter
